The Instructional Design & Technology team provides comprehensive course development and teaching support through our team of highly-qualified professionals. Our team comes from a diverse range of backgrounds from academia and industry, ensuring that you receive the right resources and support, no matter the teaching modality or course delivery method.

Instructional designers and instructional technologists provide individualized support and coaching to faculty, based on industry best practices, research, and our own experiences as faculty. For course development, our team collaborates closely with faculty to design high-quality courses that achieve course objectives, follow industry best practices and research, and incorporate appropriate technology and media to support all learners.

Our Instructional Design and Technology teams are organized into three cohorts to support the six academic colleges of our institution. This organizational pattern enables us to meet our institutional objectives and offer robust support for all faculty. We look forward to working with you!



Amy Ricci, Ed.D.
Executive Director of Academic Operations

Amy has spent her entire career in the field of online education. After receiving a B.S. in TV, Radio, and Film at Syracuse University, she stumbled into a job in the Office of Distance Learning at Rochester Institute of Technology and that job turned into a career. Amy went on to positions in corporate training, online education, and academic technology at other institutions before joining JWU in 2008. She has a MBA, M.A. in Educational Technology Leadership, and an Ed.D. in Higher Education Administration. Amy also teaches graduate and undergraduate business and leadership courses online. Amy lives in Massachusetts with her husband and two teenage children and loves to garden and take road trips to national parks.


Keri Green
Director of Instructional Design & Technology

Keri has spent her entire career in education. After receiving a B.S.B.A. in Management Information Systems, she decided to go back to school to be a business and special education teacher. Although starting as a teacher, she eventually transitioned to higher ed working with faculty to support educational technologies. She joined Johnson & Wales University in 2014 as an Instructional Technology & Design Specialist and was later promoted to Director of Instructional Design & Technology. She has an M.A. in Teaching and an MBA and also teaches online management courses. She lives in Rhode Island with her husband, newborn twin boys, and pets: 2 kitties and a puppy.


Tina Austin
Manager of Instructional Technology

Tina found her passion for education while serving on Active Duty in the USAF. She spent the last 3 years of her service teaching the Intelligence Operations Analysis course. Tina continued in the field of education when she worked for Northrop Grumman as a Course Designer, USAF Civil Service as an Instructional Systems Specialist, and at the Naval War College as a Visual Information Specialist. Tina joined JWU in 2014, as a Content Developer and was later promoted to the Manager of Instructional Technology where she manages a staff of twelve Technologists. She also teaches online leadership courses. Tina lives in Rhode Island and helps raise her three grandsons. She is also a licensed Zumba and Tai Chi Instructor.


Aimee Guillette
Instructional Design & Technology Coordinator

Aimee joined Johnson & Wales University in August of 2019, as this was the start of a new career for her. After leaving the workforce and being a stay home mom for 13 years to three beautiful girls, Aimee returned to the workforce as a preschool teacher for 6 years. The time had come to take a bigger leap, which led Aimee to Johnson & Wales University. As the Instructional Design & Technology Coordinator, Aimee is focused on maintaining and managing the master textbook list for all online courses. She also works on building courses for each semester and assisting in various projects for the Instructional Design & Technology team. Aimee has a B.S. in Human Resource Management from UMass Dartmouth.

Alex DiCicco
Academic Quality Analyst

Alex has worked in higher education since 2008, first serving as an adjunct instructor and then transitioning to faculty development and support in 2015. He holds a B.A. in Music from Franklin Pierce University and an M.M. in Music Education from Boston University. Alex has experience and training in curriculum design and evaluation, including Quality Matters (QM) certification. He has a strong interest in diversity, equity, and inclusion and has participated in and led training and development around Universal Design for Learning (UDL). With a faculty member, Alex co-presented the session “A Framework for Providing Digital Feedback” at the inaugural 2018 UDL@Goodwin conference. He assisted a faculty member in gathering data and developing the session, “Reflect, Plan, Predict: Building Student Capacity in the Restaurant Lab Classroom” at the 2019 UDL@Goodwin conference. Alex continues to perform music and currently teaches one music course at Dutchess Community College. When not at work, you can find Alex on the trails in the Catskills, hiking, biking, running, snowshoeing, or skiing. 


Carla Swanson
Senior Academic Quality Analyst

Carla received a BA in American Studies from Colby College and spent the early years of her career in grant, project, and program management, working at first for the federal government and later for schools and non-profits focused on education. After earning an MS in Human Development and Family Science from URI, she worked for the Rhode Island Department of Education and RIDE grantees developing application, compliance and monitoring systems and processes. She joined Johnson & Wales University in 2018 as an Academic Quality Analyst and also began teaching online undergraduate humanities courses. Carla earned a certificate in e-learning and Instructional Design from Oregon State University, and in 2020 was promoted to Senior Academic Quality Analyst. Carla lives on a country road in Rhode Island where she is developing a sustainable homestead with the help of her two daughters, two Australian Shepherds, and one cat that rules them all.


Jackie Pham
Quantitative Skills Student Support Specialist

Jackie earned a B.S. in Finance and an M.A. in Pure & Applied Mathematics from the University of South Florida. Prior to joining JWU, she worked in tutoring and learning support at public institutions in Florida and Illinois. She has also taught AP Calculus at a private high school in Florida and attended a Ph.D. program in Financial Mathematics at Florida State University for a year. When not working or studying, she enjoys cooking and doing creative things.



Pic coming soon!


Kellie Nappa
Student Writing Support Specialist

Kellie earned a B.A. in English and Communications Studies and an M.A. in Rhetoric and Composition Studies. She is set to defend her doctoral thesis by Fall 2021. Prior to joining JWU as a student writing specialist in 2017, she acted as an instructor and skills coach for a nationally recognized center for language and learning based in Vermont. She has also taught composition and critical reading for the Upward Bound Program and at postsecondary institutions throughout New England. In Spring 2021, she taught her first online course for JWU. Currently, she serves as a reviewer for English Journal, the POD Network in Higher Education, and the Association for Business  Communication, and a SkillsUSA RI Championships judge. Kellie resides in RI with her rescue pup, Wendell.

Arts & Sciences IDT Cohort


AJ Cho
Senior Instructional Designer

AJ earned his B.A. in Piano Performance and his M.Ed. in Instructional Technology from East Stroudsburg University. Before entering higher education, he taught private piano lessons. After grad school, he worked as an instructional technologist and instructional designer at SUNY Cortland and an instructional designer at Becker College in Worcester, MA. He formerly was a competitive gamer and has traveled around the country to play in various competitions. In his spare time, he enjoys listening to music and working on his game room. He lives in Millbury, MA with his wife and two cats.


Diane DeMelo
Instructional Technologist

Diane has worked in higher education since 2000, where she worked at Wheaton College in numerous roles supporting academic technology until she joined Johnson & Wales in 2011. She has supported faculty in the integration of hardware, software, and web-based resources into the classroom. Diane has a B.A. in Sociology (with a concentration in Criminology) and minor in Psychology from Bridgewater State College and an M.A. in Applied Sociology from the University of Massachusetts Boston. Diane has experience teaching both online and on-ground courses. She previously worked at Old Colony Correctional as a Correctional Programming Instructor and worked for the Bristol County Sheriff’s Office as a weekend shift supervisor in the Juvenile Alternative Lockup Program in New Bedford. Diane lives in Mass with her high-maintenance Bengal cat, Lincoln.


Maho Hayashi
Instructional Technologist

Maho earned a B.S. in Early Childhood Education and Special Education from NYU Steinhardt and later pursued her master’s in Instructional Technology and Media from Teachers College. She taught Kindergarten and first grade at a public school in New York for two years prior. As a former primary education teacher, she is always looking for ways to engage her students in a meaningful way. As an online technologist at JWU College of Online Education, Maho strives to create online courses that enrich student learning experiences. Maho speaks four languages due to her international background and multicultural upbringing.


Erin Kalish
Instructional Designer

Erin has worked in higher education since 2001, primarily teaching writing, literature, and humanities courses. She has a B.A. in English and Middle/Secondary Education from St. Norbert College and an M.A. in British and American Literature from Washington University in St. Louis. Erin has extensive experience teaching on-ground and hybrid classes. Her teaching interests include project-based and experiential learning and using low-stakes assignments and specification grading to support student success on high-stakes assignments. In her spare time, Erin enjoys singing and can be found driving a minivan to every extracurricular her kids join. 


Bridget Landry
Instructional Designer

Bridget earned a double B.A. in Global Studies and Spanish and M.A. in International Education. She has taught F2F foreign language classes in the U.S. and abroad, designed and managed blended learning experiences for international student leaders and working adults, and co-designed and taught college-level courses emphasizing civic engagement and career preparation. Her winding career path - with education as one of several throughlines - has shaped a user-centered, interdisciplinary, and collaborative approach to course, project, and program development. Bridget respects the great potential of technological tools to support and facilitate teaching and learning and enjoys learning new strategies to leverage them. She is also especially passionate about the design and facilitation of project-based and experiential learning experiences. In her spare time, you can usually find Bridget reading, cooking, or exploring the outdoors.

Pic coming soon!


Kelly Moore
Instructional Designer

Kelly earned a B.A. in Psychology and English and an M.Ed. in Curriculum and Instruction, with an emphasis on Instructional Design. Before joining the team at JWU in early 2021, she worked in both education nonprofits and higher education in instructional design, content management, and equity & inclusion roles. Over the last several years, Kelly developed a strong passion for addressing diversity, equity, and inclusion in education, and she presents the topic as much as possible at JWU! Kelly resides in Massachusetts with her husband and three cats – Sam, Patrick, and Emmy.


Carrie Oeding, Ph.D.
Instructional Designer

Carrie Oeding has a Ph.D. in American literature and creative writing and an M.F.A. in creative writing. She has taught English and humanities courses in higher education for more than twenty years and has served as a teaching mentor, curriculum developer, and special programs coordinator. She has a passion for learner-centered, inquiry-based, and collaborative pedagogies. She is also the author of two books of poetry and lives with her family in Rhode Island.


Tyler Pelletier
Senior Instructional Technologist

Tyler earned a B.A. in History with a minor in Religious Studies at the University of Massachusetts Dartmouth. His professional background is primarily in technology, having worked in the past as a computer technician for about five years. During his time as a student at UMass Dartmouth, he worked as a writing tutor and peer mentor for other students. His combined experience working in mostly technology-oriented jobs with a liberal arts educational background has equipped him with a unique set of problem-solving skills, an eye for detail, and the ability to break down complicated technical concepts for others. He likes to approach tech support like solving a puzzle and thrives in an environment that offers him
plenty of chances to exercise his skills, think outside the box, and learn new things.


Elisabeth Sepulveda
Instructional Technologist

Elisabeth has a B.A. in Cognitive science and education. Her previous experience includes roles as a curriculum developer and educational technologist, designing learning experiences ranging from medicine and veterinary science to robotics and business, and supporting the conversion and development of online courses. She enjoys identifying ways to amplify learning through technology and media, and the continual sense of learning and discovery that come with it. Elisabeth resides in Boston, and when she isn’t in front of a computer, she enjoys swing dancing, design projects, experimenting in the kitchen, and exploring the outdoors.


Kenny Wilson
Instructional Technologist

Kenny holds a B.S. in Digital Arts & Sciences from the Computer Information, Sciences, and Engineering department of the College of Engineering at the University of Florida. He also earned his Master of Fine Arts in Art & Technology from the University of Florida. His career has been entirely academic starting with teaching art history, graphics, and design. He worked as a technology coordinator for an Interactive Media graduate program for a number of years before his first exposure to online education as a Multimedia Developer for the state of Georgia’s online education platform. Most recently, he was an Instructional Designer for Maker Education at a residential liberal arts university in upstate New York. He is excited to be joining Johnson & Wales University as an Online Instructional Technologist and is passionate about incorporating effective and emerging technologies into modern curriculums.

Business and Engineering & Design IDT Cohort


Aiya Khussainova
Instructional Technologist

Aiya earned a B.Ed. in Teaching English and German Languages and an M.A. in Digital Media Design for Learning. She started her professional journey in education by teaching English as a foreign language in high school and is currently an Instructional Technologist. Aiya had her first experience with online education as an Educational Technology Assistant at NYU IT. She is currently an instructional technologist.


Ken Mondschein, Ph.D.
Instructional Technologist

Ken Mondschein is the newest Instructional Technologist on the Johnson & Wales team. He holds an M.Ed. in Learning, Media, and Technology from UMass-Amherst and a Ph.D. in medieval history from Fordham University. Previously, he worked as a lecturer at the UMass Mt. Ida campus. Ken’s special interests are equity and inclusion; distance teaching of physical skills; authentic and collaborative design of courses and assessments; and helping faculty bring their “A” game to their courses. In his spare time, he rides horses and teaches and publishes on the history of fencing.


Karen Morey
Instructional Technologist

Karen started at JWU in March 2020, on the same day everyone moved off campus for the pandemic. Being remote didn’t stop her from falling in love with the amazing team of people here at JWU. Karen has a BA in Political Science from Bates College, an MLIS in Library and Information Science from URI, and additional coursework in computer science from CCRI. Her specialties include accessibility, finding top-quality resources, and the integration of new technologies. When she’s not at a computer, Karen’s usually doing improv theater, chilling with her cats, or entertaining her very needy hamster.


Heather Myers
Senior Instructional Designer

Heather has an M.Ed. in Learning Design & Technology, and an ALM in Anthropology. While at WGBH Boston she began her instructional design career working on a joint project between WGBH and MassOne. From there moved on to become a media project manager at Pearson, where she worked with various universities across the country to develop and implement custom media. Heather has been teaching anthropology courses online and face to face since 2013, and has 10 years of experience in instructional design and technology. She is passionate about the power of storytelling in the learning process and creating engaging courses for students and faculty. Heather loves traveling to Disney World, spending time with her cats, and studying the supernatural.


Amy Pallotta
Senior Instructional Technologist

Amy has worked as an Instructional Technologist with JWU since 2017. She has extensive experience providing support for online faculty and building and revising online master courses to meet formatting and accessibility guidelines. Prior to her current role, she worked with JWU’s Academic Technology Systems team. Amy earned her B.A. in Media Studies and is currently pursuing an M.S. in Organizational Performance & Workplace Learning. When not working or studying she loves to travel, spend time with her niece, and plan for her next adventure.


Scott Turner
Instructional Designer

Prior to working in education, Scott worked in various industries holding positions such as restaurant manager, music buyer for the largest music company in the U.S., restaurant manager, chef and owner, celebrity bodyguard, as well as a steelworker. In 2000, Scott received his B.A. in Secondary Education with a concentration in the Social Sciences from Rhode Island College, and his M.A. from Brown University in 2010 in Curriculum Design. Before transitioning to higher education, Scott taught middle school and high school for 10 years in the Providence area. For 7 years, he taught academic English to international students through the ELS Language Center at Roger Williams University. In 2018, Scott joined the JWU Online Education Team as an Instructional Designer. Scott currently owns “Personal Protection Security” a bodyguard and event security company. Scott has 3 children, Scott Jr, Holly, and Matthew. He also has one granddaughter Summer. For fun Scott can be seen driving his vintage Kawasaki Indian Drifter motorcycle.


Emily Walton
Instructional Designer

Emily earned a B.A. in Communication with a minor in History from San Diego State University as well as an M.Ed. in Instructional Design from Western Governor’s University. Her early career choices of teaching EFL, K-12 Social Studies, and working in Special Education led her to her current position as an ID with Johnson and Wales University. Emily’s background experiences in education have fostered passionate advocacy for inclusive and equitable practices that make learning accessible to all. A recent transplant from California, she now resides in the beautiful state of Rhode Island.

Health & Wellness, Hospitality, and Food Innovation & Technology IDT Cohort


Steve Barnes
Senior Instructional Technologist

Originally from Massachusetts, Steve holds a B.A. in Political Science and an M.Ed in Secondary Education from UMass Amherst. After teaching 9th-grade civics and government at a public school, he moved to Fairbanks, Alaska and supported homeschooling families and remote village students as an Advisory Teacher with the Yukon-Koyukuk School District for 3 years. In addition to working as an Instructional Technologist at JWU for the past 4 years, Steve also teaches and develops Political Science courses for CPS. Steve resides in Providence with his wife Stephanie and their two dogs, Maple and Norm, and two cats, Charlie and Bruce.


Liz Fisher Sullivan, Ed.D.
Senior Instructional Designer

Liz Fisher Sullivan is a historian and mariner by training and has spent most of her career as interdisciplinary faculty for undergraduate students aboard sailing research vessels in the Atlantic and Pacific. She came to equity work through the lived experience of guiding college students through the context of arriving and researching in developing island nations, centered on themes of decolonization, and social and environmental policies. When transitioning to land life, she channeled her passion for equitable and accessible education into online course delivery, designing programs for the advancement and licensing of merchant mariners worldwide. She has taught at several universities, including JWU. In addition to Instructional Design, Liz teaches as an adjunct for COE and is a doctoral student in JWU’s Educational Leadership program. She spends her off time with her equally salt-water-loving husband and daughter near the ocean, and in the woods with her not-so-salt-water loving son and dog.


Jillian Gesualdi
Instructional Designer

Jillian is a teacher turned Instructional Designer. Before beginning her career at JWU, she was a public school special education teacher and adjunct professor of American Sign Language & Deaf Studies at the Community College of RI. Jillian holds an M.Ed. from Rhode Island College and is passionate about creating engaging, dynamic, and inclusive learning environments. When she’s not at work designing online & face-to-face courses for the University, she is busy serving as the Executive Director at the nonprofit community theatre organization that she founded in East Providence, RI.


Meredith Hass
Senior Instructional Designer

Meredith earned a B.S. in Nutritional Science, M.Ed. in Teaching and Learning, and a Graduate Certificate in Online Teaching. Her early career choices in restaurant management, food safety & food science, and nutrition led her to a full-time faculty position with Connecticut Culinary Institute. She has been teaching online and F2F since 2007 and is currently an online adjunct and course developer with JWU. Her experience as an Instructional Technologist, Instructional Coach, and Director of eLearning has further sparked her passion for the overarching teaching and learning process. Meredith resides in CT with her husband and their two dogs CJ & Finn.


April Hodge
Instructional Designer

April earned a B.A. in Anthropology and an M.Ed. in Elementary Education. Her career has spanned teaching elementary school, middle school science, and English, as well as preparing adults for the GED and HiSet exams. April has also supported students and teachers through their practicum placements, as they worked towards their master's degrees in education. She resides in Massachusetts with her husband, 3 children, and two cats Trot and Tek.


Chris Nathan
Instructional Technologist

Chris began his academic career at the University of Missouri, where he earned his B.A. in Linguistics, in 2015. He has been working in the field of Instructional Technology since 2017. In 2020, Chris moved from Missouri to Rhode Island to join the JWU team. He currently lives in Providence with his two cats.


Brooks Robinson
Senior Instructional Technologist

Brooks has worked in higher education since 2018. Previously, he served as a commissioned officer in the US Army, holding multiple positions responsible for curriculum development and training program management within the military intelligence and space operations communities. At JWU, he strives to cultivate equity, access, and opportunity by leveraging technology through the combined lens of user-centered design and critical pedagogy. He holds a BA in History, MS in Geographic Information Systems, and MS in Human Centered Design & Engineering.

Multimedia Production


Peter Eastwood
Creative Director & Manager of Multimedia Production

Pete has been a multimedia producer for over 20 years, specializing in all aspects of video and audio production, animation, and content creation for television, movies, print, and online media, working for Hasbro, APC, Cardi’s Furniture, Boston University, Rhode Island College, New England Tech, and the US Navy. Pete has also taught multimedia courses for 8 years, so he understands how challenging it can be to explain difficult concepts in a way that students can easily comprehend. He enjoys collaborating on solutions to make each student’s learning more engaging and immersive.



Gwendolynn Jones
Multimedia Developer

Gwendolynn specializes in multimedia content development such as animation, video production, audio engineering, graphic design, interactive media, and more. She has developed multimedia content over the last 6 years and worked in higher education over the last 3 1/2 years. She teaches as an Adjunct Professor in TV production as well as Photoshop and design fundamentals.



Casey Quinn
Multimedia Developer

Casey spent 10 years working in the broadcast television industry as an editor, producer, and director at various news outlets in the Boston market.  Since transitioning to Higher Education in 2008, she has worked as an Instructional Technologist at Clark University in Worcester, MA, and at Johnson & Wales before transitioning to a Multimedia Developer position.  Casey’s areas of expertise include content creation, video editing, and graphic design. She holds a B.A. in Communications from Quinnipiac University and an M.A. in Visual Arts from Emerson College.



Chris Sheppard
Multimedia Developer

Chris specializes in start-to-finish multimedia content development - video production, presentations, interactive media, virtual lectures, graphic design, marketing materials, and other creative services. Chris earned his B.A. in Journalism from URI in 2011. His professional experience includes time spent as an on-air reporter for a CBS affiliate, as well as a video production department head at a Rhode Island-based advertising agency. Chris has been developing multimedia content for over 10 years and enjoys working with great colleagues to deliver robust media support. Chris lives in Smithfield, R.I., and loves the Ocean State.

Gary Thomason
Multimedia Developer

Gary earned a B.S. in Communications – Corporate Video and an M.A. in Communications -Digital and Multimedia. His career includes twenty years in broadcast television and corporate multimedia production. He joined JWU in 2018 as an adjunct instructor in the Design Department, teaching motion graphics and video courses. Later, he joined the College of Online Education multimedia team full-time in 2020.

Instructional Design & Technology